We do advise you act quickly on your favourite items, as some of our popular products will run out very quickly. Most styles are limited but please email us at help@luxe-element.com and we will be able to tell you if its coming back into stock. Our styles are always being updated so please check the New Arrivals section.

We accept Visa, Visa Electron, MasterCard, American Express, Maestro, Delta, Switch, solo, and Paypal.

Shipping rates will depend on which service you require. The following options are available:

• UK Express Shipping 1-2 business days (Monday-Friday excluding bank holidays) £6.00. Orders placed after 3pm will be shipped the next working day.
• UK Standard Shipping 3-10 business days (Monday-Friday excluding bank holidays) £3.99 

For International shipping rates, please change your destination country at checkout.

Austria

• Express Shipping - 2-5 Business Days

Australia

• Express Shipping - 2-5 Business Days
• Standard Shipping - 4-10 Business Days

Belgium

• Express Shipping - 2-4 Business Days
• Standard Shipping - 3-7 Business Days

Canada

• Express Shipping - 2-4 Business Days

Croatia

• Express Shipping - 2-4 Business Days

France

• Express Shipping - 2-4 Business Days
• Standard Shipping - 3-7 Business Days

Germany

• Express Shipping - 2-4 Business Days
• Standard Shipping - 3-7 Business Days

Greece

• Express Shipping - 2-4 Business Days
• Standard Shipping - 3-7 Business Days

Guadeloupe

• Standard Shipping - 2-5 Business Days

Hong kong

• Express Shipping - 2-4 Business Days
• Standard Shipping - 4-10 Business Days

Ireland

• Express Shipping - 2-4 Business Days
• Standard Shipping - 5-7 Business Days

Isle of Man

• Express Shipping - 3-5 Business Days
• Standard Shipping - 5-10 Business Days

Italy

• Express Shipping - 2-5 Business Days

Jersey

• Express Shipping - 3-5 Business Days
• Standard Shipping - 5-10 Business Days

Netherlands

• Express Shipping - 2-4 Business Days
• Standard Shipping - 3-7 Business Days

Poland

• Express Shipping - 2-5 Business Days

Saudi Arabia

• Express Shipping - 2-4 Business Days

Spain

• Express Shipping - 2-5 Business Days

Sweden

• Express Shipping - 2-5 Business Days

Switzerland

• Express Shipping - 2-4 Business Days
• Standard Shipping - 4-10 Business Days

United Arab Emirates

• Express Shipping - 2-5 Business Days
• Standard Shipping - 4-10 Business Days

United States of America

• Express Shipping - 2-4 Business Days

Please note Luxe Element Limited is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods. Delivery estimates exclude weekends and bank holidays.

International orders may be subject to customs or import duties once it reaches the destination country. Luxe Element Limited is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, as these charges vary from country to country, we cannot advise you at checkout what these charges may be. We advise you to contact your local customs office before placing your order for an estimate.

Once you have placed an order you will receive an email informing you of your purchase, as soon as your order has been approved and dispatched you will receive a final email letting you know that your goods are on its way.

For UK Customers, please log your return on our returns portal. Once your return has been approved you will be able to create a returns label.

https://vesper.co.uk/apps/return_prime

Please note £1.95 will be deducted from all UK refunds.

For international customers, please send your return to the below address:

Luxe Element Returns Department
Fabulous Fulfilment
Unit 15 Castleview Business Centre
Gas House Road
Rochester
ME1 1PB

Please include your returns slip with your name and order number within the parcel. We advise you to send your return using a tracked service.

Luxe Element Limited will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return, we will send you an email confirmation. 

When signing in you will see an option asking if “you have forgotten your password”. We will email a temporarily password within 24hours.

If these questions did not help you, please contact us, we are happy to help! Please email help@luxe-element.com and we aim to respond within 24hours.