FAQ: Shipping & Returns

Standard UK Delivery £3.99 - 3-10 working days for all UK mainland postcodes.

Express UK Delivery- £6.00- 1-2 working days for all UK mainland postcodes. Orders placed after 3pm will be shipped the next working day.

Please note Luxe Element Limited is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods. Delivery estimates exclude weekends and bank holidays.

USA & CANADA
Express delivery 2-4 working days.
Price will be calculated at checkout.
Luxe Element Limited is not responsible for any delays caused by couriers or customs.

For EU orders over €150 there may be duties to pay to your local courier. All other International orders may be subject to customs or import duties once it reaches the destination country. Luxe Element Limited is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, as these charges vary from country to country, we cannot advise you at checkout what these charges may be. We advise you to contact your local customs office before placing your order for an estimate.

If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 14 days of receipt. For international returns this needs to be within 28 days of receipt. We will issue a refund on receipt of return once the goods have been inspected. We will notify you via email once we have processed the refund. We will not refund your original shipping cost unless your item was faulty, or the wrong item was delivered.

Please ensure that you include your returns slip with your name and order number in the parcel.Failure to do so may result in the refund process being delayed. Items will be inspected upon return and may be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging. All UK returns must be logged on the returns portal to be eligible for a refund. 

We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.

Please keep hold of your proof of postage until your refund has been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund.

We reserve the right not to issue a refund if you return items to us outside of the terms of our Returns Policy.

For UK returns, all items must be logged on the returns portal to be eligible for a refund. Once your return has been approved you will be able to create a returns label.

https://vesper.co.uk/apps/return_prime

Please note £1.95 will be deducted from all UK refunds.

For international customers, please send your return to the below address:

Luxe Element Returns Department
Fabulous Fulfilment
Unit 15 Castleview Business Centre
Gas House Road
Rochester
ME1 1PB

Please include your returns slip with your name and order number within the parcel. We advise you to send your return using a tracked service.

Luxe Element Limited will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return, we will send you an email confirmation. 

Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase. 

Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.

If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: help@luxe-element.com. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5pm.